KBZ BANK – GRIEVANCE PROCEDURE

1. This policy covers all employees, whether they are part-time, full-time or term- contract, working with the Bank.

2. Recognizing the value and importance of clearing up misunderstandings and promoting harmonious employer-employee relations, it is desirable that any grievance be satisfactorily resolved as close to the employee and his or her
manager as possible.

3. The grievance procedure is intended as the tool by which an employee may formally bring up a grievance and be heard by the management of the Bank. This procedure is not intended to deal with dismissal or disciplinary matters which are dealt with in a separate procedure.

A. Step 1

4. An employee who has a grievance, should raise the matter with his/her line manager either verbally or in writing. If the matter itself concerns the employee’s immediate manager, then the grievance should be taken to the next level manager. In the event the employee is uncomfortable about skipping a level, he/she may raise the matter with HR Head.

5. If the manager is able to resolve the grievance with the employee and the employee is satisfied with the decision, the grievance is closed. A note is made by the manager and sent to HR Head for filing in the staff’s record. (Annex A).

B. Step 2

6. If the manager is unable to resolve the matter within 7 working days, he or she should inform HR Head of the grievance raised by the employee by completing a grievance form (Annex B).

7. If the employee wishes to appeal against the decision from his or her manager, he or she should appeal to HR Head using the form at Annex C. This should be done within 7 working days from when the decision was informed to him or her (in Step 1).

C. Step 3

8. When HR Head receives notification from manager of unresolved grievance (Annex B) or the appeal from the employee (Annex C), the grievance will be reviewed. HR Head will recommend resolution to the grievance to CEO or BOD for approval.

9. HR Head will inform the decision, in writing, to the employee. This decision is final.

Note to HR Head on Closure of Grievance

Manager’s Name:______________________
Signature: ______________________
Branch/Department: ______________________ (date)___________
Grievance raised by: ______________________(name of employee) on________________(date)___________
Details of Grievance: ______________________
Decision taken by Manager: ______________________
Date decision informed to employee: ______________________

Note to HR Head on Unresolved Grievance

Manager’s Name:______________________
Signature: ______________________
Branch/Department: ______________________ (date)___________
Grievance raised by: ______________________(name of employee) on________________(date)___________
Details of Grievance: ______________________
Attempted resolutions by Manager: ______________________

HR Head’s Recommendations on ______________________(date) to CEO/BOD:


Appeal to HR Head on Decision by Manager on Grievance

Employee’s Name:______________________
Signature: ______________________
Branch/Department: ______________________ (date)___________
Grievance raised to ______________________(name of Manager) on________________(date)___________
Details of Grievance: ______________________
Decision taken by Manager: ______________________
Date decision informed by Manager: ______________________

HR Head’s Recommendations on ______________________(date) to CEO/BOD: