If and when you lose your saving passbook, please contact and inform your nearest branch as soon as possible. You can apply for a replacement passbook at the account holding branch. You will need to bring a statement from the police station.
You cannot add anyone to your individual account. You will have to open a separate joint account.
Parents or legal guardian can withdraw on behalf of the child at the account holding branch.
The bank requires full information of the beneficiary, such as, name, NRC and contact details.
Internet bill payment service for Myanmar Teleport is available but the bank currently does not offer other payment services.
Yes. Charges apply if the cheque is used in another city.
Except for withdrawal and payment at POS terminals, other services are not yet available.
Foreign currency account can be opened at Kyun Taw Lan Branch and Kyauktada Branch.
Credit Card is a kind of unsecured personal loan provided through a “plastic card”, which can be used for payment of goods & services or cash withdrawal.
UnionPay International (UPI) previously known as China UnionPay [CUP] is a payment card brand, similar to other International brands like Visa, MasterCard, Amex, JCB etc.
There will be two (2) types of UPI credit card will be issued by KBZ Bank i.e Platinum & Classic Card. Customer can apply for any of the card depending on their income eligibility.
The key difference between KBZ UPI Platinum & Classic Credit Card are the added value proposition and the premium fees charged for Platinum cards. KBZ UPI Platinum Credit Card has additional value proposition such as :
Credit limit is calculated and assigned based on the credit underwriting done by the bank based on applicant’s financial status.
Yes, your credit limit is shared regardless of the number of supplementary cardholders.
KBZ UPI Credit Card can be used to make payment for good & services (including online purchase) at participating merchant outlets in Myanmar and abroad including cash withdrawal at all ATMs located in Myanmar and Global ATMS which displays the UnionPay or UPI brand. The current UnionPay acceptance network extends to over 160 countries worldwide. The usage/ withdrawal amount is subject to the terms and conditions.
A chip card, also called an EMV chip card or Smart Chip card, uses an embedded microchip instead of a magnetic strip to store data. The microchip embedded in your card encrypts your data, providing enhanced security against counterfeiting when used at a chip-enabled terminal.
While the chip technology provides enhanced security, using the magnetic strip continues to be a safe way to use your card.
At a chip-enabled terminal
At a traditional terminal without chip technology
For phone or online purchases
KBZ UPI Credit Card has the embedded chip as well as a magnetic strip card. If the merchant has not upgraded their POS terminals to chip technology, you can still make the payment by using your card by swiping the magnetic strip.
Yes. In Myanmar for all of your Point of Sales (POS) transactions, you need to enter PIN to authenticate the transaction. However, outside Myanmar, you may or may not have to enter the PIN, depending on the merchant’s POS terminal capability.
Please call the Bank’s 24 hour customer service hotline immediately to report :
Please call the Bank’s 24 hour customer service hotline for assistance :
At the moment, Credit Card outstanding payment can be made as follows :
The Direct Debit is a facility available to KBZ Bank account holders. It takes care of your monthly Credit Card payments to the bank. If you register for the Direct Debit facility, your outstanding Credit Card statement amount will be automatically debited from your KBZ Bank account on your payment due date every month. The payment will be credited in your Credit Card account on the following day.
You may call the Bank’s 24 hour customer service hotline for assistance :
Visa credit card is a kind of unsecured personal loan provided through a “plastic card”, which can be used for payment of goods & services or cash withdrawal.
There will be two (2) types of Visa credit card issued by KBZ bank i.e Platinum & Classic cards with PayWave function. Customers can apply for any of the card based on their income eligibility.
Visa payWave is a contactless method of payment – the latest evolution in Visa payments. It is simple, secure and quick payment method. The technology enables cardholders to ‘tap’ their card on a contactless POS terminal to make transactions up to the amount set by the merchant’s acquiring bank, alongside “inserting” or “swiping” their card into POS terminals. The cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.
Any interested customer who meets the qualification criteria, can apply for KBZ Visa credit card. However, the approval of the application and the credit limit is subject to the Bank’s discretion.
Customer can apply for KBZ Visa credit card by completing the prescribed application form available at the KBZ Bank branches together with the required documents.
The minimum age for principal applicant is 21 years and the minimum monthly income for Classic card is MMK300,000 and for Platinum card is MMK2,000,000.
It will take approximately 8 to 10 working days.
A supplementary card is usually an additional credit card that you can apply for family members. The supplementary cards are issued under the same account as the primary card holder and the credit limit is shared between primary and supplementary cardholder.
Maximum of 4 cards
18 Years and above
The key difference between KBZ Visa Platinum & Classic credit cards are the added value proposition and the premium fees charged for Platinum cards. KBZ Visa Platinum credit card has additional value proposition such as :
As per Central Bank of Myanmar guidelines, the current maximum limit allowed is up to MMK 5 million subject to credit approval by the Bank and there is no minimum limit set .
The statement billing date will be on 15th or 20th of each month.
20% of the approved Credit Limit
KBZ Visa credit card can be used to make payment for good & services (including online purchase) at any participating merchant outlets in Myanmar and overseas including cash withdrawal at all ATMs located in Myanmar and Global ATMs which displays the VISA logo. The usage / withdrawal amount is subject to the terms and conditions.
There are 36 million participating merchants and 2.4 million ATMs globally accept Visa cards.
A chip card, also called an EMV chip card or Smart Chip card, uses an embedded microchip instead of a magnetic strip to store data. The microchip embedded in the card, encrypts the data, providing enhanced security against counterfeiting when used at a chip-enabled terminal.
While the chip technology provides enhanced security, using the magnetic strip continues to be a safe way to use the card.
At a chip-enabled terminal
At a traditional terminal without chip technology
KBZ Visa credit card has the embedded chip as well as a magnetic strip card. If the merchant has not upgraded their POS terminals to chip technology, cardholder can still make the payment by using the card by swiping the magnetic strip.
KBZ Visa credit cards base currency is Myanmar Kyat.
The transaction currency for domestic transactions depends on discretion of merchants accepting the card. It can be on MMK or US$. Any US$ transaction currency will be converted to equivalent to MMK using prevailing exchange rate
The transaction currency for overseas transactions depends on transaction currency of respective countries. The transaction currency is converted to equivalent to US$ and further to MMK using exchange rate set by Visa International.
At the moment, credit card outstanding payment can be made as follows :
Customers can call Card Department’s 24 hour customer service hotline for assistance :
For Platinum Cardholder +95 137 0066
For Classic Cardholder +95 137 0055
The Direct Debit is a facility available to KBZ Bank account holders. It takes care of your monthly credit card payments to the bank. If you register for the Direct Debit facility, your outstanding credit card statement amount will be automatically debited from your KBZ Bank account on your payment due date every month. The payment will be credited in your Credit Card account on the following day.
KBZ Internet Banking is a specialized online platform to allow KBZ customers to perform banking activities at home, via the internet. You can do any Internet banking activities such as account transfers, balance inquiries, bill payments, and stop-payment requests. Account information can be accessed anywhere anytime.
KBZ Internet Banking provides instant up-to-date access to your accounts from anywhere and anytime as long as you have access to the Internet. It is secure, easy-to-use, and convenient and takes only a few “clicks and taps” to get updated account information and complete a banking transaction leaving you with more time for other things.
Benefits of using KBZ Internet Banking are as follow:
Yes, KBZ Internet Banking service is available 24 hours a day, 7 days a week.
Yes, KBZ InternetBanking service can be usedfrom anywhere with internet access.
Yes, you can download the user guide from KBZ iBanking login page.
You can access KBZ Mobile Banking with any Android and iOS devices.
The following 6 types of accounts can be used:
Anyone who has KBZ Personal bank accounts or KBZ Corporate bank accounts.
Yes, KBZ Corporate account holders/ companies can apply for KBZ Internet Banking. Please kindly visit your nearest KBZ branch with the following documents:
Yes, your KBZ accounts will appear under a single User ID.
If you forgot your User ID, please kindly visit your nearest KBZ branch with the following information and document:
Yes, you can change the password under “Change Password” button in the top menu after logging in to Internet Banking.
If you forgot your password, there are 2 ways to reset it.
Yes, the User ID for both Internet Banking and Mobile Banking is same.
We have put in place the industry’s best security features:
Log-in password is used when you want to access KBZ Internet Banking.
OTP (one-time-password) is used when you carry out financial transactions within KBZ Internet Banking.
KBZ Internet Banking will be automatically logged out if you forgot to log out or if you are not using your KBZ Internet Banking for some time after logging in.
Your Internet Banking account will be locked to prevent fraud if you tried to enter wrong User ID or Password for more than 3 times.
The following transactions can be done in KBZ Internet Banking:
The following request can be done:
Yes, you can transfer to all KBZ accounts having 17-digits account number.
Yes, you can transfer funds to KBZ Corporate accounts.
At the moment, you can only transfer to internal KBZ bank accounts.
Yes, you can change the transaction limits online. Please go to “Customer Services” tab then click “Change Users Limits”. However, you can only change the transaction limits within the bank specified limit.
No, you cannot change the email address online. Please kindly visit your nearest KBZ branch.
No, you cannot change the mobile phone number online. Please kindly visit your nearest KBZ branch.
You can write to us by going to “Mail Box” under “Customer Services” tab in Internet Banking.
You can access KBZ Internet Banking by using computer, Android, and iOS devices.
Mozilla Firefox, Google Chrome, Internet Explorer and Safari can be used to access KBZ Internet Banking.
Debit Card is a kind of a “plastic card”, which can be easily used for payment of goods & services or cash withdrawal from the ATMs from by debiting your bank account.
(i) You canuse it to withdraw cash at any ATM machines in Myanmar
(ii) You can also use the card at any MPU participating merchants in the country for payment of goods & services.
(iii) Further you can use the card for online purchases under MPU card acceptance program.
|Description||Per Transaction||Per Day|
|ATM – Cash Withdrawal||MMK300,000||MMK1,000,000|
|A/C to A/C Transfer
(within KBZ Bank)
If you do not renew your existing card before the expiry date, you can no longer continue to use the benefits of the KBZ MPU Debit (ATM) card after the expiry date.
It will take 10 days to get your renewal card after you have submitted your application.
Upon collecting your renewal card, you need to surrender the existing card to KBZ Bank.
If you have any standing instructions with the bank or any payee corporation with the existing card account, these instructions will not be carried forward to your new card account. You need to make new arrangement for standing instruction with the new card account.
Yes, you will be able to perform eCommerce transactions with your new card provided you did not object to this service in your application for the renewal card.
Yes, you will be asked to change your PIN when you first perform a transaction at the ATM after collecting the renewal card.
Yes, you need to enter PIN to authenticate the transaction to secure your transaction.
You can collect the renewal card at your preferred KBZ Bank branch. When you apply for the renewal card, you will be asked by the bank, at which KBZ bank branch, you would want to collect the card
When your card is lost/stolen, you must immediately report to KBZ Bank’s customer service hotline at 01-370320 to block the card.
After which, you are to apply for replacement card with identification document(NRC/Passport)with a fee of MMK3,000at any nearest KBZ Branches.
You may call our 24 hour customer service hotline for assistance: 01-370320.
No, you do not need to pay any service fee for e-Commerce application.
Please call KBZ Bank’s 24 hour customer service hotline for assistance at 01-370320
( Yangon, 10th Aug 2018 ) - From 29th May to 1st June 2018, KBZ Bank Ltd, a leading bank of Myanmar
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