Biometric Login

Biometric Login

Biometric Login Service is a face or fingerprint recognition feature available to access Mobile Banking App without having to enter User ID and password. Touch Login is available for iPhone or selected Android mobiles while Face login is currently available on the iPhone X and above.

Benefits

The Biometric login service makes mobile banking even faster. With a single touch/ scan face, you can login to your mobile banking. All your biometric data in your phone is now your password. No one can ever guess what it is and you always have it with you.

How to use?

For the first step, you should have KBZ mobile banking user and KBZ mobile banking app installed in your phone.

How to Apply?

When you click on “Fingerprint and FaceID” Icon which exists on the login page, you will be asked to type username and password to identify yourself. After typing username and password, One-time password (OTP) will be sent to your registered mobile device and you are about to type the OTP in order to complete the registration.

For more details,


FAQs

1 . What is biometric authentication?

Biometric is the technical term to describe the use of the unique and distinctive human body identifiers or characteristics for measurements and calculations to verify a person.

2 . Do I need to register for the Biometric Login?

Yes, you need to register for this Biometric login. First, please ensure you have captured your fingerprint on your mobile device; then click on the biometric icon on the mobile banking login page and authenticate with your mobile banking User ID and Password.will be prompted to register for Auto OTP.

3 . My mobile phone does not support biometric, will I be able to use mobile banking?

Yes, simply launch your mobile banking app and use your existing User ID and Password to access mobile banking. Auto OTP and SMS OTP will still be available to you.

4 . Can I still authenticate my online transactions if I do not want register for biometric login?

Yes, simply launch your mobile banking app and use your existing User ID and Password to access mobile banking. Auto OTP and SMS OTP will still be available to you.

5 . Can I login immediately after registration?

Yes, you can immediately login using your fingerprint after successful registration.

6 . Is this biometric feature available on the Android App mobile phones? What is the minimum Android operating system?

Yes, this biometric feature is available on those Android App mobile phones that support finger print capture. The minimum OS is Android version 6.0.

7 . What biometric feature is available on the IOS App mobile phones? What is the minimum IOS operating system?

Fingerprint biometric feature is available on IOS App mobile phones with IOS version 9.0 and above. Face ID is supported for iPhone X models and above.

8 . Can I disable this biometric service?

Yes, you can disable this service and revert back to User ID and Password. You can disable this service from Menu>Settings>Manage Biometric Login.

9 . How do I set up fingerprint biometric later?

If you click on the Biometric Login icon, the application will prompt you to set up your fingerprint for login.

10 . What if I have multiple fingerprints registered on my device?

KBZ Bank Mobile App will accept all fingerprints stored on the device. Any of these stored fingerprints can be used to register for the KBZ Mobile App. As a security precaution, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.

11 . What if I add or remove one or more fingerprint(s) on the device?

Additional fingerprint will be able to access the KBZ Bank Mobile Banking App. The removed fingerprint(s) will remove biometric access to KBZ Mobile Banking.

12 . Can another user log into my biometric login-enabled mobile phone using his or her owned User ID and Password?

Yes, another user can use your biometric login-enabled mobile phone for his or her separate mobile banking usage using User ID and Password. His fingerprint(s) will not give him access to your mobile banking.

13 . How many devices can I register for the biometric login service?

You can register the biometric login service on only One Device.

14 . Are my fingerprints stored in the KBZ mobile banking app?

No, the KBZ mobile banking app doesn’t store any finger print but the device does.

15 . What happens if my device is lost?

We recommend that you should approach nearest KBZ Branch to disable your mobile banking ID or call to inform KBZ Bank Call Center (01-37018/37019) immediately. Alternatively, simply download the KBZ Mobile Banking App on your new mobile device. Log in to the app with user id / password and register the Biometric login your new device. Upon setting up on your new device, the previous Biometric login info will be automatically disabled on your lost device.esn’t store any finger print but the device does.

16 . What happens if I want to change to a new device?

Download the KBZ Mobile Banking App on the new mobile device. Register the Biometric login of your new device and confirm with your User ID and Password. Upon setting up on your new device, the previous Biometric login info will automatically be disabled on your old device.