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Visa/Mastercard Prepaid Card Opening & Top-Up FAQs

Visa/Mastercard Prepaid Card Opening & Top-Up FAQs

Visa/Mastercard Prepaid Card Opening FAQs

1. What are the requirements for applying KBZ Visa/Mastercard Prepaid Card? 

Customer needs to have at least any one of KBZ accounts for applying Visa/Mastercard Prepaid Card. 

(1) Customer needs to come any KBZ branches and brings original NRC (or) Passport 

(2) Card Registration Fee – 10,000 MMK

(3) Card Initial Deposit – USD 50 

(4) Minimum card balance – USD 20

2. Can Visa/Mastercard prepaid Card be available to get within one working day? 

Visa/Mastercard prepaid Card can be available to get within one working day. 

3. For the application of Prepaid Card Lost/Renewal, can the card be available to one working day? May I know where do I apply for this? 

For the application of Prepaid Card Lost/Renewal, the card can be available to get within one working day. The customer can apply at any of KBZ branches. 

4. Can I apply Visa/Mastercard Prepaid Card with MMK currency too, beside USD currency?

When the customer has at least any one of KBZ accounts, can apply Visa/Mastercard Prepaid Card with either USD or MMK currency for top up. 

5. When customer comes and applies for new prepaid card, can the new prepaid card application be accessed by Account Transfer for those customers who already have any of KBZ accounts? 

Customer who comes and applies for new prepaid card has the bank account, top up amount can be accepted via Account Transfer. However, the card application fee (10,000 MMK) is needed to be paid by Cash. 

6. How will be the process if the Prepaid Card Customer forgets the PIN number?  How will be the charges too? 

When Prepaid Cardholder forgets the password, customer needs to contact Call Center by himself (or) goes to any nearest KBZ branches and request new PIN number. PIN Reissue Fee – 1 USD will be auto deducted from the card. 

7. What is the maximum amount reloaded to Prepaid Card Wallet? 

Prepaid Card Wallet can be reloaded 1,000 USD maximum per month.

8. How much can spend within one month for this Prepaid Card? 

-The customer can spend maximum 2,500 USD within one month. 

-For Cash Withdrawal at Overseas ATM, there will be 50 USD per day, 100 USD per week can be withdrawn. The remaining balance 2,100 USD can be used via Online Payment.

9. How to define “Prepaid Card’s Monthly Cycle 1 month”?

The Prepaid Card’s Monthly Cycle 1 month can be defined from the 16th of previous month to the 15th of current month. 

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Available ATM locations during Thingyan holidays

Available ATM locations during Thingyan holidays

Dear Valued Customers, As KBZ Bank is constantly striving to meet the banking needs of the customers, here are the ATM locations for the convenience of KBZ Bank’s customers to make cash withdrawals during the Thingyan holiday.  Please see the table below for the available ATM locations.