Dear Valued Customers,

We would like to inform you that from 19 September to 23 September 2025, KBZ Bank will be implementing system maintenance for Card related selected services. 

Please refer to the table below for the list of impacted and available services during the period of the system maintenance.

Date and Time	Impacted Services
19 Sep 2025  to 23 Sep 2025	●Card Issuing ●Card Replacement ●Card Renewal ●Customer KYC Update ●Prepaid Card Top Up  ●Card related services in i/mBanking
20 Sep 2025 (00:00 AM) to 21 Sep 2025 (00:00 AM)	●Ecommerce Online Registration for MPU Debit Card and MPU-UPI Diamond Debit Card
21 Sep 2025 (02:00 AM to 05:00 AM)	●POS Payment ●E-commerce Website Payment ●Card related services at ATM ●KBZPay ATM Cash Out ●KBZPay Cash In ●KBZPay Bank Account Linkage ●Credit Card Repayment via QuickPay in KBZPay
21 Sep 2025 (02:00 AM to 05:00 AM)	●Receiving Card Services at Call Center
22 Sep 2025 (01:00 AM to 03:00 AM)	●KBZPay ATM Cash Out ●KBZPay Cash In ●KBZPay Bank Account Linkage ●Credit Card Repayment via QuickPay in KBZPay

*Remark: Apart from the above impacted services, all other services will remain available and continue to operate as usual.

Please be informed that the above services will be available again as usual after the necessary system maintenance is made.

We apologize for any inconvenience this may cause and appreciate your understanding during this system maintenance activity.