FAQs for New Products: New Cash Account-Call and New Cash Account-Current

A “New Cash Account –Call” is a special category of the bank account where the depositor can deposit only cash (special condition) and withdraw or transfer without restrictions. However, special conditions on location, amounts, and notice periods for cash withdrawals may apply. Interest is calculated and accrued on a daily balance subject to the minimum balance specified by the bank from time to time. A “New Cash Account-Current” is a special category of the bank account where the depositor can deposit only cash (special condition) and withdraw or transfer without restrictions. However, special conditions on location, amounts, and notice periods for cash withdrawals may apply. No interest is payable on such accounts. However, these accounts have cheque book facilities.

The following are eligible to open the new Cash ACCOUNT – CURRENT & CALL accounts: 

• Businesses (Both, DICA & NON-DICA)
• Organizations (NGO, INGO, Universities, etc.)
• Individuals – Myanmar citizens & Resident foreigners (with valid visa) and greater than 18 years

Our understanding of the objective of the CBM directive is to focus this special category of accounts on mainly companies and businesses, and also key individuals who manage and hold significant cash volumes in an effort to provide them with greater assurance of easier access without the OTC cash restrictions that are presently in place and which has led to a reluctance by such high-cash transactors to deposit cash into the banking system. This, in turn, is causing hardship to every customer including all retail clients, the entire business sector including to support essential payroll and other transactions and our economy as a whole.

The key benefit is that customers holding such Cash accounts are not restricted by the OTC Cash withdrawal limit. The account also has lots of Free services, refer to Product Information note.

Cash withdrawal without OTC limits is only eligible for cash deposits placed into the Operating Account as per the CBM Guideline. The benefit cannot be offered to existing call and current accounts as the balances in those accounts may have come from “non-cash” credits.

At the present time, KBZ Bank is following the instructions of the CBM. Our understanding of the objective of the CBM directive is to focus this special category of accounts on mainly companies and businesses, and also key individuals who manage and hold significant cash volumes in an effort to provide them with greater assurance of easier access without the OTC cash restrictions that are presently in place and which has led to a reluctance by such high-cash transactors to deposit cash into the banking system. This, in turn, is causing hardship to every customer including all retail clients, the entire business sector including to support essential payroll and other transactions and our economy as a whole.

As more cash is deposited by such Current and Call account customers the cash liquidity raised will benefit all customers including Retail customers and, in time, help eliminate the current OTC cash withdrawal limits.

You can open unlimited number of Cash Account–Call and Cash Account–Current. Subject to minimum balance requirements. Customers should open BOTH, the “Cash Account-Current” plus “Cash Account- Call” as they can be LINKED and this combination provides the widest benefit to customers.

You can open the new Cash Account–Call and Cash Account–Current at any branch across the country.

You can deposit cash into new Cash Account–Call and Cash Account–Current at any branch across the country.

You can withdraw cash from new Cash Account–Call/ Cash Account–Current at the dedicated branches. However, you need to contact “Branch provided number or Relationship Manager” when you would like to withdraw cash. Your Branch Manager can help you with more information.

No, there is no limit on the number of withdrawals you can make from the account. You can withdraw up to the amount you have deposited into the account in cash, subject to the minimum balance requirement. However, you need to contact “Branch provided number or Regional In-charge” when you would like to withdraw cash, so that the branch can make necessary arrangements and advise you of details.

No, you will not be able to transfer money from existing normal accounts to this new account (Cash  Account–Call or Cash Account–Current).

Yes, customers can transfer money from this new Cash Account-Call/Cash Account-Current to other existing normal accounts at any branch across the country and through i/mBanking.

Yes, transfer transactions between New Cash accounts is permitted.

Yes, customer can link between his/her own Cash Account-Current and Cash Account-Call.

No, customer cannot link between his/her own Cash Accounts and normal accounts.

It is increased to 6% p.a. (from 4% p.a. earlier) with effect from 1 July, 2021.

No, the interest rate for normal Call account remains as 2% p.a.

Customer must go to the home branch where new Cash Account-Call/Cash Account-Current was opened for its account closure. count closure. 

No, the customer cannot link his/her new Cash Accounts with KBZPay.

The ‘initial cash deposit’ and the ‘minimum balance’ of the New Cash Accounts that the customer needs to make when opening the account are as shown in the following table.

Account TypeInitial DepositMinimum BalanceEffective Date
Cash Account-Current (individual/joint)MMK 10,000                  MMK 10,000               15th June 2021
Cash Account-Current (Corporate)MMK 1,000,000MMK 1,000,00010th May 2021
Cash Account-Call (individual/joint)MMK 100,000MMK 100,00015th June 2021
Cash Account-Call (Corporate)MMK 1,000,000MMK 1,000,00010th May 2021

Yes, a free Debit Card will be provided for all Individual accounts and soon a Business Debit card will also be provided.

Cheque books will be provided within 3 working days at the dedicated branch. The respective departments are making arrangements for the customer to get MICR Cheque Book as soon as possible. 

Yes, there is no change in the documentation requirement to apply for the new Cash Accounts.

No, there is no fee to open the accounts.

All customers are requested to continue to maintain their existing CALL & CURRENT ACCOUNTS. You can open the new Cash Account–Call and Cash Account–Current at any branch across the country.

No, the customer cannot transfer any fund (including interest) from Fixed Deposit account to new Cash Account–Call/Cash Account–Current on maturity of the Fixed Deposit account/or if you pre-maturely uplift the Fixed Deposit. Please use your existing Ordinary CALL or CURRENT or SAVINGS accounts for this purpose.

You can call your Relationship Manager / Branch Manager for details or you can call our Call Center (Hotline No. – 3212 (all operators except MPT) & 09969933212(MPT) for any details. 

Yes, you need to contact “Branch provided number or Call Center (Hotline – 3212 for all operators except MPT & 09969933212 for MPT) or Relationship Manager” when you would like to make large cash withdrawals.

CASH withdrawal is permitted only at the dedicated centers. However, in case you require the cash to be withdrawn at a location other than the dedicated branches then you may reach out to Branch provided number or contact your Relationship Managers or call Hotline No. 3212 (all operators except MPT) & 09969933212(MPT) to share the request.

(a) For CURRENT ACCOUNT holders Cash withdrawal can be done by drawing a cheque or by issuing the same to a beneficiary who can visit the dedicated center, bringing his/her NRC/ Passport.

(b) In case of CALL ACCOUNT, the customer must come in person bringing his/her NRC/ Passport and Call Account Passbook. For cash withdrawal by representative, the representative must come with the account passbook, cash withdrawal form signed by account holder, and NRC/ Passport of the account holder and the representative’s NRC. Cash withdrawal by representative can only be made at home branch where the OPAC-Call is opened.

No, customers can make deposit to Cash Account-Call/Cash Account-Current at the dedicated branches (or) any branches of KBZ bank without appointment.

• KBZ Bank is developing a special service for all our NEW CASH ACCOUNT customers to help them with greater convenience and save time.

• For both CASH PICK UP/Cash Delivery – You can call Relationship Managers to arrange for a cash pick up service from the office/warehouse/factory/outlet. This service will shortly be made available in Yangon or Mandalay, subject to booking and confirmation.

The “Cash Account –CURRENT” comes with special benefits as under:

• FREE MPU Debit card or Business Debit Card

• FREE Green Pin – Your ATM card green PIN issue/reissue will be free

For Cash Account – Call, you will get a specially STAMPED Passbook to differentiate it from your other Call accounts.

The users of Cash Account – Call/ Current will also get the following benefits.

• FREE   account to account transfers –

The following transactions of funds transfer through OTC are permitted to the customers of Cash Accounts.

– Any transfer transactions between Cash Accounts of the same or different customers.

– Any transfer transactions from Cash Accounts to normal CASA accounts of the same or different customers.

• FREE bank statement by email – You can request for a monthly bank account statement by EMAIL for no additional charge.

• FREE balance certificate – Customers can request for Balance certificate for no additional charge.

• ACCESS our Internet & Mobile Banking – Customers can sign up for digital banking products of Internet & Mobile banking. Businesses can register for i/mBanking FREE of charge. Only fees for remote TOKEN device will be charged if requested.

It’s the same product, but we have decided to rename it so that it is easily understood by our customers. If you already opened an ‘Operating Account’, you get the same benefits as the New Cash Account.