Announcement – Services available in Yangon, Mandalay and Pyin Oo Lwin

Dear Valued Customers,

Starting 15 March, some KBZ Branches in Yangon, Mandalay and Pyin Oo Lwin have begun re-opening in order to provide our customers with the following essential Banking Services.  We apologise for any inconvenience and we kindly ask for your understanding and support as we reopen.

For a list of Yangon, Mandalay and Pyin Oo Lwin branches that are open please see below. Week by week we will try to expand the range of services available. Check for updates.

We continue to make every effort to bring all ATMs online and keep them stocked with cash.

For all corporate withdrawal & services / international banking services / foreign currency/payroll services, call KBZ Bank call center at 09-951018555 or [email protected].

Please be aware of the new Cash Withdrawal Limits set by Central Bank of Myanmar:

Individual: MMK 2 Million per week

Corporate: MMK 20 Million per week


Please note this list may change from day to day, we advise you to check before you leave home. We urge our customers to be mindful of curfew hours when planning a visit to the branch.

Essential Banking Services (Please check the table for availability)

  1. ATM withdrawals will be available up to MMK 200,000 per customer, per day
  2. Deposit and KBZPay Cash-in as well as cheque deposit and cheque clearing will also be available with no restrictions. From April 6th, customers can call 09-951 018 555 to find out more about the Deposit Only Centre.

 The following retail banking services will be available at some of the following branches. Please check daily updates as we work towards providing full fledged services to you.     

  1. Mobile banking / KBZPay onboarding & All account openings
  2. Account to Account transfer (USD-MMK, MMK-USD)
  3. Account to Account transfer (MMK-MMK)
  4. Payment Order Issuance
  5. ATM card issuance
  6. Cash withdrawal up to the CBM limits

Branches Open in Yangon, Mandalay and Pyin Oo Lwin with Available Services

Thank you to those of you who have used the QR Booking system in our Yangon branches. We can confirm that those customers who have already successfully registered through the QR system will be contacted with an appointment time to provide the services requested.

As of 31st March, the QR booking system in Yangon is now closed, and will be replaced by a new booking system that we are preparing to launch soon. We thank you for your support and understanding while we try to deliver essential banking services to as many customers as possible. 

We will announce the new booking system on our website at shortly. Please continue to check the website for updates. 

Please note that all KBZ branches including the Deposit Only Centers in Myanmar will be closed from April 13th to April 19th due to Thingyan holidays. 

Customers are advised to use KBZPay, KBZ iBanking/mBanking and ATM to conveniently manage your finances. 

Thank you for your understanding.